Nashcare Pty. Ltd. is committed to protecting the privacy, dignity and personal information of the people we support, their families, representatives, workers, applicants and website visitors. As an NDIS provider, we recognise the importance of handling personal and sensitive information carefully and transparently.
This Privacy Policy explains how Nashcare Pty Ltd collects, uses, stores, discloses and protects personal information and the choices available to you regarding your information.
Nashcare Pty. Ltd. handles personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where applicable. We also consider our obligations under the NDIS regulatory framework and relevant NDIS Practice Standards. The NDIS Commission expects participant information to be accurate, confidential, appropriately used and accessible to the participant.
1. What Personal Information Do We Collect?
The information we collect depends on how you interact with Nashcare and the services you request or receive. Where reasonably necessary, we may also collect information required for billing, administration, compliance, worker management, service coordination and other legitimate business functions.
2. Sensitive Information
Because Nashcare provides NDIS supports, some of the information we handle may be sensitive information. This may include information about:
- Disability
- Health and medical circumstances
- Functional capacity
- Support requirements
- Cultural or linguistic background
- Communication needs
- Behavioural or support-related circumstances
- Medication or care requirements where relevant
- Information concerning a person’s safety or wellbeing
We only collect sensitive information where it is reasonably necessary for our functions or services and where permitted or required by law. Where consent is required, we will seek appropriate consent before collecting or using the information.
3. How Do We Collect Information?
We may collect information directly from you when you:
- Contact us by phone or email
- Complete our Contact Us form
- Submit a Make a Referral form
- Apply for a position through our Careers/Jobs application form
- Become a participant of Nashcare
- Request information about our services
- Provide information during an assessment or onboarding process
- Communicate with our support workers or other staff
- Provide feedback or make a complaint
We aim to collect information directly from the individual whenever practical. Information may be obtained from another source where the participant has authorised this, where it is necessary to provide support, or where collection from another source is authorised or required by law.
4. How Do We Use Personal Information?
- We use personal information only for purposes connected with our functions, services and responsibilities, or for another purpose permitted or required by law.
- For participants, this may include using information to understand individual needs and coordinate appropriate supports.
- For job applicants, information may be used to assess applications, conduct recruitment processes and undertake employment-related checks where applicable.
- For website visitors and people making enquiries, information may be used to respond to requests and provide relevant information.
- We do not sell personal information.
5. Website Forms
Nashcare’s website includes forms such as:
- Contact Us
- Make a Referral
- Careers/Jobs application
Information submitted through these forms may be used to respond to your enquiry, assess a referral, communicate about services or process an employment application. Where a referral requires sensitive participant information, Nashcare will handle that information in accordance with applicable privacy and NDIS requirements.
6. Cookies and Website Analytics
We may collect information about how visitors interact with our website. We use website analytics to understand website performance, identify areas for improvement and better understand how visitors use our website. You can manage certain cookie and tracking preferences through your browser settings and other available controls.
7. How We Protect Personal Information
Nashcare takes reasonable steps to protect personal information from:
- Unauthorised access
- Unauthorised disclosure
- Misuse
- Loss
- Interference
- Unauthorised alteration or destruction
Security measures may include access controls, secure systems, staff confidentiality obligations, appropriate record-management practices and other safeguards suitable to the information we hold. Access to personal information is limited to people who need the information for legitimate work or service-related purposes.
8. How Long Do We Keep Personal Information?
Nashcare retains information for as long as reasonably necessary to fulfil the purposes for which it was collected and to meet applicable legal, regulatory, contractual and record-keeping requirements. Different types of information may have different retention periods. When information is no longer required, and there is no legal or regulatory reason to retain it, we will take reasonable steps to securely destroy or de-identify it.
9. Employment Applications
Information submitted through our Careers or Jobs application process may include employment history, qualifications, references, contact details and other information relevant to assessing an application. Nashcare will use this information for recruitment and employment-related purposes.
We may conduct appropriate employment, qualification, reference, screening or other checks where required for a role and permitted by law. Information relating to unsuccessful applicants will be retained and securely disposed of in accordance with our applicable record-keeping practices and legal obligations.
10. Changes to This Privacy Policy
Nashcare may update this Privacy Policy when our information-handling practices, services, technology or legal obligations change. The updated version will be published on our website with a revised effective date where appropriate.
We encourage visitors and participants to review this Privacy Policy periodically.
11. Contact Nashcare About Privacy
If you have questions about this Privacy Policy, want to access or correct your information, wish to discuss consent or have a privacy concern, please contact us.
Nashcare Pty. Ltd.
12 Portsea Drive Seaford Rise SA 5169 Australia
Phone: 0410 761 855
Email: admin@nashcare.com.au
Website: [nashcare.com.au]
Office Hours: 9:00 am – 5:00 pm
24/7 Supports Available